Base de connaissances

  Why I've got problem for sending or receive email?

If you can not send email using mail.yourdomainname.com as your SMTP server, it may be...

 Are you able to receive emails but not send?

If you aren't able to send this usually means one thing... your internet provider is blocking...

 Are you able to send emails but not receive?

Either your domain is over quota, or your e-mail address itself is over quota. You will need to...

 Can I get a copy of my email logs?

We can provide your email logs per domain name. Please contact us with this request.

 Can I get a dedicated IP to avoid server blacklisting?

With shared and reseller hosting, there are other people using your mail server. This means...

 Do you use exim or maildir?

We used Exim instead of Maildir.Exim is a mail transfer agent used on Unix-like operating...

 Does your email client suddenly claim your password is wrong, even though you have not changed any settings?

All of our shared servers have a 60 check per hour per IP address limit. If you hit this...

 Email Attachments

WEBMAIL In cPanel webmail (Horde & SquirrelMail), this attachment limit is 50 MB. In...

 Email forwarder

Email forwarders send a copy of emails and keep an original. You can setup multiple...

 Email returned, blacklisted or rejected by recipient

Note: We can only fix this if the block is against the entire server. If the block is...

 Google Apps Configuration

Google's apps, is a software as a service to the email application, sharing and information...

 How do I create email accounts?

To create an email account: Login to cPanel and click Email Accounts. Fill in the name you...

 How to access your email through cPanel?

There are several ways to read your email. Normally, users will go to your...

 How to add/remove an e-mail account?

By default, cPanel comes with 1 primary email account. I strongly recommend not to use this...

 How to change the password of an e-mail account?

I recommend to change your password at least once a month. To do so, please do the...

 How to configure an e-mail account on Email Client Application ?

If you have an email account set up on the server, you may want to configure Outlook or Outlook...

 How to create an autoresponder?

To create an autoresponder, please do the following: Log in to cPanel. Click on the...

 How to create/delete an E-Mail forwarder?

A forwarder is important when you want a copy of an email to be sent to another e-mail address...

 How to delete all emails in an account?

If you want to remove ALL messages from an email box, simply delete and recreate the email...

 POP vs IMAP

IMAP4 is an especially convenient method of delivery for those who use multiple computers and...

 Too many SMTP connections?

We limit 25 concurrent connections per your IP address. And 60 sessions POP3/SMTP login...

 What will happen to my undeliverable emails?

Email server unavailable for delivery. If the receiving server, domain, or mailbox name does...

 Where do I check my webmail?

...

 Where do I go to check my emails using my browser?

To check your email using your web browser, go to http://yourdomain.com/webmail/. You can also...

 Why can't I access my webmail?

Please check if port 2095 is open or not. Go to http://www.canyouseeme.org to check if you are...

 Why does my webmail show Internal Server Error User username is over quota cpsrvd?

First, please make sure the account is not hitting the quota limits placed on either the email...

 Why won't my email address work? - Email Client

Make sure your user name and password is all lowercase. Make sure you have created the email...