If a website cannot be accessed, it can be happen because of various reasons. You need to troubleshoot from your website using a couple of method
Ping
Ping can show you if your hosting account is connected to you or not, a good ping result is shown by a replay that shows your IP address. To do this:
- Click Start
- Click Run. From here a box will open.
- Type in the box "cmd" without quotes and press Enter or click OK. Now the command prompt will open. Here you can type various commands to do different things.
- Type "ping yourdomain.com". For example, to ping the eBay's main web server, type "ping www.ebay.com".
- press "Enter"
- The first line of output describes what ping is going to do. For example:
ping example.com
PING example.com (192.0.32.10): 56 data bytes
If the packet ping sends to the target host arrives, is echoed back and received, ping will display lines like:
64 bytes from 192.0.32.10: icmp_seq=0 ttl=240 time=98.767 ms
64 bytes from 192.0.32.10: icmp_seq=1 ttl=240 time=96.521 ms
64 bytes from 192.0.32.10: icmp_seq=2 ttl=240 time=95.766 ms
64 bytes from 192.0.32.10: icmp_seq=3 ttl=240 time=95.638 ms
64 bytes from 192.0.32.10: icmp_seq=4 ttl=240 time=95.414 ms
64 bytes from 192.0.32.10: icmp_seq=5 ttl=240 time=93.367 ms
Tracert
Tracert can show you the result of routing connection from you to your hosting account. This command can show you if there are something wrong in network routing. To do this:
- Click Start.
- Click Run. From here a box will open.
- Type in the box "cmd" without quotes. Now the command prompt will open. Here you can type various commands to do different things.
- Now that the command prompt is open, type in "tracert example.com" without quotes and replace www.example.com with the site/server you want to trace to.
- You will see each 'HOP' along the path to the site/server. On each line there will be three durations (in milliseconds) to each hop along with the domain name of that device and it's IP address.
- You will see something like:
28 ms 41 ms 33 ms www.firstdevicedomain.com [192.168.0.1]
2 48 ms 41 ms 49 ms www.seconddevicedomain.com [16.70.15.99]]
3 92 ms 99 ms 98 ms www.thirddevicedomain.com [53.11.75.99]
4 122 ms 141 ms 137 ms www.domain.com [46.44.5.122]
Please send us your test result so we can investigate it further.
HTTP status code
When you accessing your website, and there is an error code, please let us know your HTTP status code. You can see the full list in http://en.wikipedia.org/wiki/List_of_HTTP_status_codes