Knowledgebase

14 days money back guaranteed Terms of 14 Days money back policy: Refund can only be given to each new customer (not...

I didn't get my welcome email or have since lost it. How can I have it resent? The welcome email contains your site's IP address, name servers, control panel login, and...

I need a copy of my payment invoices. How do I get them? At this time we are unable to email a copy of your transaction, but you can print a receipt from...

I paid all the invoices that were due on my account, why am I still suspended? Your account will remain suspended until you do payment confirmation at...

Is a domain name refundable? Who does the domain name belong to? Can I change my domain name? All domain names are non refundable and can not be changed once registered. If you need to...

Pay more than stated in the invoice If you pay more than I should, your money will be credited to your account balance and you can...

Payment methods PayPalIf you pay using PayPal, by default, your payment is a one-time payment and will not be...

Upgrade/downgrade hosting package Can I do upgrade? Yes you can: Simple Hosting => Simple Hosting Simple Hosting =>...

When are you going to activate my account? These are approximately how long standard* order need to be activated, after your funds is...

Why do I have to verify my new order? We carefully evaluate new accounts to determine high risk orders. Please do not take it...

You are charging me too much money on my PayPal account. Why can't you change my subscription payment? PayPal does not allow for anyone to change your payment amount. If you need to pay us a...

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